Rental Terms and Conditions
BASICS
DEFINITIONS
The terms and conditions set out in this document are the Rental Terms.
The Rental Agreement is the document you sign when you pick up your vehicle (generally headed “Vehicle Rental Agreement”) which includes a summary of your rental (e.g., length, services taken and an estimate of charges to be paid)
By signing the Vehicle Rental Agreement document, you indicate that the summary details are correct as well as your acceptance of these terms. The Vehicle Rental Agreement begins at the agreed start of your rental period. The Vehicle Rental Agreement is made with the Ultimate Car Club Rentals company named on it and all references to “Ultimate Car Club Rental”, “we”, “us” and “our” are to that company.
RESPONSIBILITY: We are responsible to you for providing the vehicle in good overall and operating condition and for replacing the vehicle in the event of mechanical breakdown. Our responsibility covers death or personal injury resulting from our acts or omissions. It does not extend to other losses arising from your rental unless they are a direct and foreseeable result of our negligence or breach of the Vehicle Rental Agreement. In this case our responsibility to you will not cover loss of profits or loss of opportunity.
You must care for, use, and return the vehicle in accordance with the Vehicle Rental Agreement. Please read the Vehicle Rental Agreement carefully to understand your obligations in full.
IMPORTANT: You are responsible to us if the vehicle is returned late, lost, or damaged, as well as for traffic fines and other charges that arise during the rental.
DISPUTES: We aim to resolve all disputes amicably. If we are unable to resolve a dispute, the law of the country where you signed the Rental Agreement will apply. Any part of the Rental Agreement which is held to be illegal or unenforceable under applicable law shall be considered to have been deleted, leaving the remainder in full force and effect.
PRIVACY: When you rent with us, you consent to us processing your personal information in accordance with our Privacy Policy.
Fuel: We will supply your vehicle with a full tank of fuel. You will need to return the vehicle with a full tank or pay for the additional fuel required to fill the tank on return.
RENTAL RESTRICTIONS: Use: The vehicle belongs to us, and you may not sub-rent, transfer or sell it. You may not use the vehicle:
- To carry passengers for remuneration (e.g., as a taxi or car sharing arrangement or similar).
- Off road or on roads unsuitable for the vehicle (including racetracks).
- When it is overloaded with passengers and/ or baggage.
- To tow or push any vehicle, trailer, or other object (without our express permission).
- To carry anything which may harm the vehicle (including explosive or combustible materials) or delay our ability to rent the vehicle again (because of its condition or smell).
- To carry cargo for remuneration (trucks and vans may only carry cargo for personal use unless you have our express permission).
- To take part in any race, rally, or other contest.
- In contravention of any traffic or other regulations.
- For any illegal purpose.
AUTHORIZED DRIVER: Unless someone is named on the Vehicle Rental Agreement, or added later with our express permission, they are not authorized by us to drive the vehicle. Authorized drivers may not drive if they are over-tired or under the influence of any substance that may impair their consciousness or ability to react, such as alcohol, drugs, or certain medication.
MULTIPLE RENTALS: You may not rent more than two vehicles at any time with us unless you have set up a corporate account with us and have our prior permission to do so.
IMPORTANT: If you do not comply with these Rental Restrictions:
• You will be responsible for any damage, losses, and expenses we suffer as a result.
• You may lose the benefit of breakdown products or insurance
• You may be required to pay additional charges.
• We may terminate the Rental Agreement and take the vehicle back at any time at your expense, and you will not be entitled to a refund for any unused portion of the rental rate charged.
DURING YOUR RENTAL
FINES OTHER, TOWING EXPENSES AND OTHER CHARGES
You are responsible for all fines, two truck expenses, congestion charges and other similar charges (including parking fines or charges) incurred in relation to the vehicle during your rental. Some of these will be sent to us for payment, which we will pay and recover from you by way of reimbursement. Alternatively, we may be required to provide your details to the relevant authority or other third party, who will contact you directly. Where we pass your details to a third party this will be in accordance with our Privacy Policy.
IMPORTANT: If you do not comply with these Rental Restrictions:
- You will be responsible for any damage, losses, and expenses we suffer as a result.
- You may lose the benefit of breakdown products or insurance
- We may terminate the Rental Agreement and take the vehicle back at any time at your expense, and you will not be entitled to a refund for any unused portion of the rental rate charged.
BREAKDOWN ASSISTANCE: If you experience any problem with the vehicle due to mechanical failure or accident you should call Emergency Roadside Assistance (call any local Roadside assistance company or check the vehicle’s key ring, your Vehicle Rental Agreement, or the in-vehicle stickers) and they will arrange help. Although this service is included in your rate, you will be responsible to us for any breakdown call out costs we incur where you are at fault (including, but not limited to, misfuelling, lost or locked-in keys). Please note that you must not allow anyone to service or repair the vehicle without our permission.
ACCIDENTS: If you have an accident you agree to co-operate with us and our insurers in any investigation or subsequent legal proceedings. You must also take the following steps:
1. Always inform the rental location immediately.
2. Also, if anyone is injured:
a. Report the accident to the local police.
b. Do not admit fault.
c. Take a note of the names and addresses of everyone involved, including witnesses.
3. Also, if the vehicle is not drivable contact an Emergency Roadside Assistance company.
IMPORTANT: In addition to any fine or charge you incur; we may also apply an Administration Fee to contribute towards the time and costs we incur in dealing with these matters.
RETURN
RETURN PROCEDURE
REQUIREMENTS: You need to return the vehicle to the return location by the time stated on your Vehicle Rental Agreement, or as otherwise agreed with us, otherwise additional charges may apply.
OUTSIDE OPERATING HOURS: You may not return the vehicle outside opening hours.
IMPORTANT: To the extent allowed under applicable law, our insurance will be void if you breach the Vehicle Rental Agreement, or if the loss or damage is caused intentionally. Our vehicle Rental Agreement may also be invalid if the loss or damage is caused by your gross negligence or that of an authorized driver.
IMPORTANT: If you return the vehicle out of hours you will remain fully responsible for the vehicle, including any damage, until we are able to locate it during opening hours. The rental charges will be calculated up to the time when the location reopens.
I have read and agree to the terms and conditions of the Vehicle Rental Agreement.
